Interface CARE

Interface CARE is a customer Care solution which is designed for the durables market. It is meant to centralize the recording and resolution of customer support requests and provide real time analytics for product improvement and pre-emptive action to remove faulty prone rom the market.

The application is built using component modules that are customized for each clients need. Some of the features of the solution are

• Client Server architecture with centralized data
• Supports central and distributed call centers for inbound request logging
• Service centers have the option of real time and batch connectivity (where always on net connection is not available)
• Completely xml web services based synchronization
• Auto Escalation and reminders through email and SMS whenever desired action is not reflected within time limits
• Auto predictions of emergency situations and email notifications to production and marketing
• Part consumption tracking
• Revenue tracking and profit/loss at service call level
• Detailed MIS reports at part, component and product level
• Integrates with enterprise back-end for real time component and price data
• Prediction of expected new product failure percentage based on historical data
• Integrates with website so that customers can log in complaints and track resolution online
• Integrates with web chat and email to enable real time complaint logging and resolution

If you have a need for an Enterprise level Customer Care application do get in touch with us with the details and we can customize a solution catering to your specific needs.